Refund Policy

Dealing with refunds is a sensitive topic for all people involved in our business. This includes our customers and our merchant, who processes the credit cards.

We strive to provide high-quality services to our clients, and we offer a 30-day money-back guarantee for all our services. Please read this refund policy carefully to understand the terms and conditions of our refund policy.

Cover Design Refund Policy:

We are confident that you will be satisfied with our cover design services. If for any reason you are not happy with the end result, please let us know within 30 days of delivery. We will gladly issue a refund for your order. If we do not receive a refund request within 30 days of delivery, no refunds will be given.

Book Editing Refund Policy:

We request that you review and approve our work every 10,000 words during the book editing process. For projects that exceed 30,000 words, we will request that you review and approve our work at least 3 times. You can ask for a refund only before that 3rd review and aproval process. Once you have approved our work three times or more, no refunds will be given after that.

Formatting and Proofreading Refund Policy:

We request that you review and approve our work every 10,000 words during the formatting and proofreading process. For projects that exceed 30,000 words, we will request that you review and approve our work at least 3 times. You can ask for a refund only before that 3rd review and aproval process. Once you have approved our work three times or more, no refunds will be given after that.

One-on-one Coaching or Mentoring

One-on-one coaching or private coaching has a strict no-refund policy.

Since one-on-one private sessions have time limitations because there are a limited amount of hours, once you make your purchase, you are securing a time-slot for the future.

This means that we have to limit the number of individuals we can take in at any given time, and if you pay for a session, you reduce the number of students or individuals that we can take in.

This means that periodically we may close registration or purchases for one-on-one sessions if the demand is too high and for this reason there are no refunds on coaching session, mentoring sessions, or any session where there is a one-on-one private session involved.

The good news is that these sessions never expire and you can claim them at any time so long as that there is an open time slot.

Courses

We want you to be completely satisfied with our courses, and for this reason, all courses purchased can be refunded within 30 days.

Please note this applies to courses that are purchased directly from our website and not a third-party location.

Refunds after the 30 day period may not be approved as by now more than reasonable time has elapsed and you have digested the information.

Individuals who purchase and refund multiple courses over an extended period may be suspended or terminated for abuse of the refund policy at which point no refund will be given.

Coupons & Promotions

At certain times we may introduce promotions, discounts, or coupons. Coupons or promotions can only be applied for the specific item mentioned or transactions.

Coupons cannot be combined unless specified. Coupons are subject to the advertised offer, and other limitations such as a limited quantity may apply.

Coupons cannot be put on hold, nor may you get a rain-check or delay your purchase with a coupon. A coupon must be applied before the expiration date of the coupon or else the promotion, discount, or coupon will be forfeited.

Items cannot be refunded and repurchased with coupons if you have already purchased the item. Once you refund an item, it is an acknowledgment that you are not interested or not happy with the item and therefore may not repurchase them with a coupon code.

Please note that we do not distribute paper coupons. Therefore no paper coupons will be accepted. Coupons have no cash value.

We have the right to refuse coupons from any individual for whatever reason without explanation. Some of these reasons may include previous abuse of the terms of service and policy or a possible suspicious transaction.

Refund Process:

To request a refund, please email us at hello@5starauthor.com or message us via the live chat in our website, with your order number and a brief explanation of the reason for the refund request. We will review your request and respond to you within 5 business days.

Once your refund request is approved, we will process the refund within 10 business days. Refunds will be issued to the original payment method used for the order.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at hello@5starauthor.com.

Thank you for choosing 5starauthor.com for your book design, editing, formatting, proofreading, and coaching needs. We appreciate your business and look forward to serving you in the future.